buahPrivacy Policy

This page describes what we collect when you use buah and how we keep that data protected. When you open an account with us, deposit funds, or play games on our buah platform, we collect information necessary to operate our service securely. We handle your personal data with standard encryption, store it on secure servers, and share it only with trusted processors and where required by law.

We collect your email, phone number, identity card details, payment information, and game activity when you use our buah app or website. We use this data to verify your account, process your deposits through DANA, e-wallet, mobile banking, local payment, or online payment, manage your withdrawals, and provide customer support. We do not sell your data to advertisers. We retain your information according to legal requirements and our data retention schedule.

Our privacy commitments on buah are straightforward: we encrypt your data in transit and at rest, limit access to your information to our team members who need it, and delete or anonymize your data when you close your account (subject to legal retention periods). Read on to understand exactly what we collect, how we use it, and what rights you have.

What data we collect on buah

When you create an account on buah, we collect your email address, phone number, username, and password. We ask for this information to set up your login and send you account notifications. We store your password in encrypted form so we cannot read it ourselves. If you forget your password, we send a reset link to your email—we never send your password back to you.

Before your first withdrawal on buah, we require KYC verification. We collect your full name, identity card number, date of birth, and a selfie photo. We also ask for proof of residential address—a utility bill, rental agreement, or government letter. We store all KYC documents on encrypted servers and process them through our verification team. Once verified, your account is flagged as verified and you can withdraw anytime subject to our review window.

We collect your payment method information when you deposit. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we do not store your payment app password—our buah platform only receives confirmation that your payment succeeded. If you use e-wallet, mobile banking, local payment, or online payment bank transfer, we log your bank account number for withdrawal purposes. We encrypt all payment data and store it separately from your login credentials.

How we use your data on our buah platform

We use your email to send account notifications—login alerts, deposit confirmations, withdrawal updates, and password reset links. You control these communications through your account preferences. We use your phone number for two-factor authentication (if you enable it) and to reach you about account security issues. We use your identity information and KYC documents solely for verification and regulatory compliance.

We use your payment information to process deposits and withdrawals. When you deposit, we confirm your payment with your payment provider and credit your buah account. When you withdraw, we route funds to your registered payment method. We log all transactions in your account history so you can review your activity anytime. We do not use your payment data for marketing or third-party purposes.

We track your game activity on buah—which games you played, when, your stake amounts, and results. We use this data to calculate your account balance, detect fraud, and resolve disputes. We do not use your game history for marketing profiling or to target you with advertisements. Your game data is encrypted and stored on our secure servers.

Third-party processors and data sharing on buah

We share your data with trusted processors to operate our buah platform. Our payment processors—mobile banking, local payment, online payment, e-wallet, mobile banking, and our bank partners—receive your name and account details to process transactions. Our identity verification service receives your KYC documents to confirm your identity. Our email service provider receives your email address to send transactional messages. All third parties are contractually bound to protect your data and use it only for the services we request.

We may share your data with authorities if required by law. If a court orders us to disclose information about your account, we comply. We do not share your data with marketers, data brokers, or other third parties except where we have your consent or where law requires. We do not sell your data. Your information remains yours, and we treat it as a trust.

Server location and data retention on our buah platform

Our buah servers may sit outside Indonesia. Your data is encrypted in transit to and from our servers, so even if intercepted, it cannot be read. We use standard HTTPS encryption for all connections to our buah platform. We retain your account data while your account is active. If you close your account, we delete your personal information within a standard timeframe, except where law requires us to retain it (for example, transaction records for tax or regulatory purposes may be kept for several years).

We retain KYC documents for a period defined by our compliance policy, typically between three and seven years depending on your jurisdiction. We also keep logs of your account activity (logins, deposits, withdrawals) for the same period for security and dispute resolution purposes. You can request to know what data we hold about you anytime through our support team.

Cookies and tracking on buah

Our buah website and app use cookies to maintain your login session and remember your preferences. These are session cookies that expire when you close your browser (or after a set period on our app). We use cookies to track your gaming activity and prevent fraud—for example, to detect if someone else tries to log into your account from an unfamiliar location. We do not use cookies to track your browsing behavior across other websites.

You can disable cookies in your browser settings, but this may affect your ability to stay logged into buah. Our app does not require cookies but stores similar session information locally on your phone. You can clear this information anytime by logging out or clearing your app data in your phone settings.

Your rights regarding your data on buah

You have the right to access all data we hold about you on buah. Submit a request through our in-app help portal or email our support team, and we will send you a copy of your account information, including KYC documents, transaction history, and game activity. You can request that we correct any inaccurate information—for example, if your address on file is wrong, contact us to update it.

You can request that we delete your account and associated data (subject to legal retention requirements). When you close your account on buah, we deactivate your login and begin the deletion process. Non-personal data like aggregate game statistics may be retained in anonymized form. You can also update your communication preferences anytime—disable email notifications, change your phone number, or remove your saved payment methods.

Data breach and security incidents on our buah platform

We maintain reasonable security measures to protect your data from unauthorized access, alteration, or loss. We use encryption, firewalls, and access controls. However, no system is perfectly secure. If we detect a data breach or security incident affecting our buah platform, we notify affected users through email and our in-app notification system as soon as practically possible. We investigate the incident, take corrective action, and report details to relevant authorities if required by law.

If you believe your buah account has been compromised—for example, you see logins or transactions you do not recognize—contact our support team immediately. We will help you reset your password, review your account activity, and secure your account. Do not delay reporting suspected compromise; the sooner we know, the sooner we can protect you.

Our privacy commitment as a buah operator

We take your privacy seriously because we know how sensitive your account information is. We handle your KYC documents, payment details, and game activity with care. We encrypt everything, limit access to authorized staff only, and delete data when you no longer need us to hold it. We do not monetize your data by selling it to third parties. Our buah platform succeeds when users trust us, and trust is earned through transparent, secure practices.

If you have questions about our privacy practices, how we handle your data, or your rights, contact our support team anytime. We respond to privacy inquiries in English and Indonesian through our in-app help portal or email. We are committed to answering your questions transparently and resolving any concerns you have about your data on buah.

This privacy policy is current as of today's date and may be updated to reflect changes in our practices or legal requirements. We notify you of material changes by email at least 30 days before they take effect. Your continued use of buah after the notification period constitutes acceptance of the updated policy. Thank you for trusting us with your data.

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